VELORAVELORA / SUPPORT
A little help, when you need it.
Contact the team
Email metehan@greatappstudio.com. For generation or credit issues, include your app version, the time of the issue and your VELORA account ID from Settings. Do not send passwords, API keys or payment-card information. VELORA is operated by GREAT APPS TEKNOLOJI VE TICARET LIMITED SIRKETI.
I subscribed but my credits have not arrived
Open Settings and tap Refresh Credits. On another device, open Account recovery and enter your saved recovery code before Restore Purchases. Get the code from Settings on your original signed-in device. If verification remains pending, email metehan@greatappstudio.com with your account ID. Do not buy again or share your recovery code with support.
My balance is zero
Refresh Credits checks verified purchases and earned subscription allowances. It does not reset spent credits. Premium adds 1,500 subscription credits each week during paid access. Unused credits accumulate and never expire, including after the subscription ends. Missed credits from paid weeks are added when you return. Subscription credits are used first, and purchased packs remain separate and never expire. If you have just purchased and credits remain missing, contact us with your account ID; do not buy again to retry verification. To buy extra credits, tap your balance or open Settings → Buy credits. Choose 500, 1,000 or 1,500 credits; these are one-time purchases with no expiration.
I bought a credit pack
Tap Refresh Credits to check your purchase. If Apple or verification is still processing, wait and refresh; do not buy again to retry. To use an existing balance on another device, recover the same VELORA account using the recovery code saved on your original device. Restore Purchases alone does not restore consumed Apple credit-pack transactions. Contact support with your VELORA account ID if credits remain missing.
My generation failed
Failed server jobs return their reserved credits. Reopen the app and refresh your balance. Completed creations are available for download for seven days; save anything you want to keep.
Switch weekly or yearly
Open VELORA Settings → Change subscription plan, then select VELORA and choose the weekly or yearly plan in Apple’s subscription settings. The change takes effect at the next renewal. Changing the billing plan does not instantly refill credits.
Manage or cancel Premium
Subscriptions are managed in your Apple Account. Deleting VELORA does not cancel a subscription. Use the Apple subscription management link below.
Request access or deletion
Open Settings → Delete account to request permanent deletion without sending an email. Cancel Apple billing separately. Access stops immediately; VELORA and Adapty cleanup normally completes within 24 hours, with status shown in the app. Kie automatically deletes uploaded and generated media after 14 days and keeps logs for up to two months. Deleting your VELORA account does not immediately erase those copies. Other AI providers follow their own retention policies. For data access or a delayed deletion, email metehan@greatappstudio.com; never share your recovery code.